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Moving Your AT&T Services

It’s easy to transfer your current AT&T services or upgrade your plan when you move:

  • Call our dedicated number to get friendly assistance from AT&T specialists.
  • Find similar AT&T services at your new address—or upgrade to a faster plan.
  • Take advantage of local promotions and bundle options.
  • Place a move order to notify that you’re moving AT&T Internet, AT&T TV, or AT&T Phone services.
  • Work with an AT&T specialist to schedule a convenient reconnection date.
  • Enjoy AT&T Internet or U-verse TV at your new location

AT&T U-verse TV, AT&T Internet Plans, & Moving Information

New AT&T Customers

Join AT&T when you move, and purchase standalone or bundle services for your new home. If you’re ready for high-speed Internet, HD TV, or reliable phone service, call 1-800-346-8113 to speak to a specialist about the packages available in your region.

Give Us a Call to Get Started

We understand relocating can be stressful—and the last thing you need is to worry about the details of making sure your AT&T services move with you. Our AT&T moving specialists are here to help make moving Internet, TV, Phone—or all three—easy. Whether you’re an existing or new AT&T customer, we’ll find a comprehensive plan that’s right for you.

Know Your New Address?

Call to start the process of moving your AT&T services as soon as you know your new address. If you already know your new address, we can take your move order a few weeks in advance so that you don’t have to worry about it on your moving day.

AT&T Moving Resources: Steps to Transferring Service to Your New Address

We take the guesswork out of ordering and moving AT&T U-verse TV, AT&T Internet, AT&T Phone, and AT&T Wireless services. With a few simple steps, moving is a smooth, streamlined process with AT&T.

  • Step 1—Our AT&T moving specialists are ready to assist you when you call 1-800-346-8113.
  • Step 2—Submit your AT&T move order before relocating to make sure you can select the most convenient date and time to connect all AT&T services at your new location.
  • Step 3—Spend some time exploring AT&T bundles and AT&T promotions at your new address. We may be able to upgrade your Internet service, offer faster Internet speeds, and save you more money if you bundle AT&T services at your new location.
  • Step 4—Provide your account PIN number, new address, and current service disconnection date.
  • Step 5—Choose a reconnection date at your new residence and save your appointment time and order confirmation number.

Benefits of Bundling AT&T Home Services

If you are new to bundling—or packaging—home services, moving your AT&T services to a bundle is a great way to experience the simplicity of a single, consolidated monthly bill.

Take advantage of an AT&T bundle:

  • Enjoy consistent Wi-Fi coverage on all your devices with our most advanced Wi-Fi Gateway, included.
  • Smart Home Manager app to manage your W-Fi network and connected devices.
  • Manage your account through one customer login.

Movers interested in AT&T for their new home can switch to AT&T Wireless and AT&T Internet plans or customize an AT&T Internet, AT&T TV, or AT&T Phone package.

AT&T Offers

Below are a few selected AT&T offers available for you if you’re moving Internet or Triple Play services to a new address.

U-Family TV
All Included

$
35
/month
plus taxes

w/12 mo agmt, Autopay & Paperless bill req’d. Pay $40/mo. + taxes until discount starts w/in 3 bills. Restr’s apply.
Up to $7.99/mo Broadcast & add’l fees apply.

What’s included

Up to 200 Channels

  • 200+ channels and apps
  • INCLUDED! Access the U-verse App to watch Live TV and On Demand content from your computer, smartphone, or tablet1
  • PLUS HBO® and Cinemax® for 3 months at no extra cost2  After 3 mos., standard rate (currently ($26) applies unless canceled by customer. Req’s you to select offer.
  • Option to add more HD channels (additional fee applies)
1Requires qualifying device and data connection. Access to content varies by device, TV plan, and viewing location. Data charges may apply.
See Offer Details

AT&T Internet 100

$
40
/month
plus taxes

12 mo agmt req’d. Other qualifying service (min. $19/mo) & combined bill req’d.* Incl 1TB data/mo. $10 chrg for each add’l 50GB (up to $100/mo).

What’s included

Speeds up to 100 Mbps

  • Enjoy consistent coverage on all your devices with our most advanced Wi-Fi Gateway Router
  • INCLUDED! AT&T Smart Home Manager App to manage your Wi-Fi network and connected devices 
  • INCLUDED! Standard Professional Installation
  • Enjoy 100 Mbps upload and download speeds with our 100% Fiber network
  • Great for multiple users, streaming, gaming, and sharing large files
Speed/Time examples are estimates and based on wired connection to the gateway.
See Offer Details

AT&T Internet
+ AT&T Phone

$
69
.99
/month
plus taxes

12 mo agmt, other qualifying service (min $19/mo) & combined bill req’d. Incl 1TB data/mo. $10 chrg for each add’l 50GB (up to $100/mo)

What’s included

  • INCLUDED! Wi-Fi Gateway Router to wirelessly connect your devices
  • INCLUDED! AT&T Smart Home Manager App to manage your home Wi-Fi network and connected devices 
  • INCLUDED! Standard Professional Installation
  • INCLUDED! Unlimited calling in the U.S., U.S. territories, Mexico and Canada, Puerto Rico, the U.S. Virgin Islands, Guam, and the Northern Marianas
  • Over 20 calling features, including Caller ID, Call Waiting, and Three-Way Calling
  • Excellent for streaming HD videos, online gaming, and sharing large files
  • Stream on 12 devices at the same time
See Offer Details

U-Family TV
All Included
+ AT&T Internet
+ AT&T Phone

$
94
.99
/month
plus taxes*

For 12 mos w/12-mo TV & Internet agmts, after $5/mo. discount Autopay & Paperless bill req’d.
Pay $99.99/mo. + taxes until discount starts w/in 3 bills. Restr’s apply. Up to $7.99/mo Broadcast Fee & add’l fees apply.* INcl. 1 TB data/mo. $10 chrg for each add’l 50GB (up to $100/mo.)

What’s included

  • 180+ channels and apps
  • INCLUDED! Wi-Fi Gateway Router to connect your devices
  • INCLUDED! Standard professional installation
  • INCLUDED! Unlimited nationwide calling within the U.S. and to Canada, Puerto Rico, the U.S. Virgin Islands, Guam, and the Northern Marianas
  • PLUS HBO® and Cinemax® for 3 months at no extra cost2  After 3 mos., standard rate (currently ($26) applies unless canceled by customer. Req’s you to select offer.
 
See Offer Details


Complete Your New Home with AT&T Services

Regardless of whether you upgrade to a bundle or pick and choose individual services, AT&T will improve your home entertainment experience. Before you move, consider the value of each AT&T service.

AT&T U-verse TV

  • Convenient access—Watch television at home or from your tablet or smartphone on the go. Total Home DVR® and the U-verse app* help you keep up with your favorite shows.
  • High-quality channels—Get more than 200 HD channels, including over 450 channels with a premium package. See the world in crystal clear quality.
  • Easy Management—Log in to your U-verse account at any time to manage your services and pay with AutoPay and paperless bills.

*Requires qualifying device and data connection. Access to content varies by device, TV plan, and viewing location. Data charges may apply.

AT&T Internet

  • Fast and reliable—Stream, play, and download in the blink of an eye with Internet connections up to 1000 Mbps. AT&T uses fiber-optic Internet, which now accounts for nearly a quarter of all broadband connections and continues to replace DSL. You’ll get the benefit of advanced technology that works farther and faster.*
  • Ample storage—Don’t reserve storage just for your moving truck. If your AT&T Internet is moving to a new address, make sure that you have the storage that you need with Internet connections designed for large file sharing, telecommuting, and more. All packages come with 10 email counts and unlimited email storage.
  • Safe and secure—Fight spam and viruses with spyware and firewall protection, as well as SpamGuard, so you can surf the web safely and securely.
  • Accessible—Access the Internet from anywhere in the country using AT&T’s nationwide hotspot.1

*Limited availability in select areas. May not be available in your area. Call 1-800-346-8113 to see if you qualify.

Internet speed claims represent maximum network service capability speeds. Actual customer speeds may vary based on a number of factors and are not guaranteed. Download speeds are typically up to 940 Mbps due to overhead capacity reserved to deliver the data. For more information, call 1-800-346-8113.

1Wi-Fi enabled device required. Other restrictions apply.

AT&T Phone

  • Unlimited use—No matter where you move, you can make unlimited calls anywhere in the U.S., North America, or across the globe, depending on your plan.
  • Superior sound—You’ll get excellent digital sound quality, so you can communicate better.
  • Easy to bundle—Want more bang for your buck? Bundling your phone service with your U-verse TV or AT&T Internet service is simple.

To learn more about AT&T services as a new or existing AT&T or U-verse customer, call 1-800-346-8113 to speak with a specialist.


AT&T Availability

AT&T services—AT&T Internet, AT&T U-verse TV, and AT&T Phone—are available in the following areas:

FAQ

How do I change my AT&T billing address?

You can change your billing address using your online AT&T account. First, sign in with your login information, then select “Popular Tasks Update” within the “View Profile” tab. From there, you can change your billing address.

I forgot my U-verse ID. What should I do if I’m moving AT&T services?

Your U-verse ID should be the same as the email address that you used to sign up for AT&T services.

Can you transfer AT&T Internet to another person

You can transfer all or part of an AT&T account to a new owner, but you need to separate all services first if they are currently bundled.

Can I take my Internet modem to another house?

If you want to move your AT&T wireless Internet to another address, simply change your address in your online account to keep your Internet activated.

What is fiber Internet? Is it available everywhere?

Fiber internet converts electrical signals carrying data to light that passes through thin fibers. It is faster than DSL and cable Internet by tens to hundreds of Mbps.

AT&T FiberSM is not available in every city, though its availability is gradually expanding as it becomes more popular. Check with an AT&T specialist to determine if high-speed fiber Internet is available in your area.*

*Limited availability in select areas. May not be available in your area. Call 1-800-346-8113 to see if you qualify.


Does AT&T charge for installation?

There is a fee for professional installation. This cost may be included in your service’s monthly fee. Ask your AT&T moving specialist about the fees for your specific plan.

Will I be charged if I disconnect my service before 12 months?

Yes, you may be charged. Packages have a required year-long contract. Disconnecting the service prematurely can result in a prorated early termination fee (ETF). Refer to the offer details for your selected AT&T service.

Is U-verse TV available in all U.S. regions?

AT&T U-verse TV is available in select regions. AT&T offers other TV packages in regions where AT&T U-verse TV is not available.

Do I have to have a satellite dish installed in my new home to watch U-verse TV?

No. Moving AT&T U-verse TV does not require a dish. U-verse TV is a fiber and cable hybrid service.

Is U-verse TV available on the computer?

You can’t stream television through the U-verse website. You can, however, stream U-verse TV on your tablet or smartphone using the U-verse app.* You can also use the app as a TV remote on your device, or record your favorite shows by managing your DVR through the app.

*Requires qualifying device and data connection. Access to content varies by device, TV plan, and viewing location. Data charges may apply.

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